Carpigiani North America, an Ali Group company, announced that Joe Takhar has joined the group as senior director of customer care. Takhar will be responsible for directing all aspects of after-sales customer support, ensuring the delivery of an outstanding customer experience through training, technical support and parts supply.
“We are thrilled to welcome Joe to the Carpigiani team. His 25-plus years of service management experience in the major home appliance and professional food service equipment industries make him a great addition to our Customer Care team,” President Penny Klingler said.
“I am proud to join the Carpigiani team in North America as the company takes Customer Care to the next level and beyond,” Takhar said. “Combining quality products with outstanding multi-dimensional after-sales support is always a recipe for success.”
Takhar was most recently with Electrolux Professional Group in North America and previously worked in three global divisions of Electrolux Major Appliances. He will report directly to Klingler.